Oil change took over 90 minutes. That seems unnecessarily long considering there are so many places like Jiffy Lube, Valvoline, etc. That are closer to home and so much faster.
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Everyone is friendly and makes you feel like part of their family. I just bought my 4 th car from there and will be back again. Derek was great to work with, made everything super easy.
Have always had great service in the past. This week was extremely slow. Appt was 1:00 finished oil change at 3:30. Thank you
Service is always fast, thorough, and efficient. No surprises, I always know what the service is going to cost in advance. I bought my third car from Joseph toyota today.
Have been a customer fpr 'years.' The entry area is always clean, the Greeters always friendly and the Service folks always informative and professionsl. The lounge is comfortable and relatively quiet (currently being rehabbed). As long as I have a Toyota, this will be my place.
I have leased 4 different cars with JOSEPH TOYOTA and have never been disappointed. Have had question answered on buy out, and looking forward to getting a new car.
Always happy with the service we receive at Joseph Toyota. Today was a simple oil change and tire rotation. Time in and time out was great
Great customer service. But I did I not work with Ms. Hall. No other options on your form. Jason & Bob Wanamaker we’re terrific, Steve Calardo
The service visit was quick. The guy went over the results with me and I was on my way. I will return for next service.
Friendly customer service and good work! Easy to schedule a service appt. and good service when I arrived. I met with Tony in the service dept. and Chris Ward in the showroom, who leased my car to me 3 yrs. ago. I had all my questions answered regarding the buyout on my Rav 4 and completed the process as advised.
Dealership capacity, technology, and specialization with the communication and honesty of a smaller shop. Aside from a short period where apparently all the service reps were required to push an expensive service package, they've been very straight-up and helpful; and I've only had one minor issue with the service performed.
Kyle was amazing. Was direct about the issue and got it fixed quickly. Stayed in communication too which was much appreciated. And he saved my water bottle that I left outside!
My husband and I have purchased 3 vehicles from Joseph Toyota and we will never shop anywhere else. They are very helpful, straightforward and accommodating. We recommend them to everyone.
I called Toyota for an appointment for service on my RAV4. I got an appointment much sooner than expected. The techs were thorough and explained all the different maintenance checks that were done. I was out within an hour. Everyone at the dealership was very friendly.
Been going to Joseph Toyota of Cincinnati for many years. They have always been fair and the service has always been great. Very satisfied with their work.
Intake person was very friendly and was actually a bit curt however the checkout and person who retrieved my car made up for his attitude.
Convenient, courteous, reliable. Fast service. Glad that we have a dealer nearby. We always take our Toyota Rav to them for all needs and parts.
Joseph Toyota always does it right. My service manager, Tony Nash, is always helpful and takes the time to explain what is needed. Will be back next time. Thanks
There was some confusion with the after hours call and someone was test driving the truck I thought I was getting when I got there. The staff at Joseph were amazing though and it all worked out in the end.
Amazing service ever time we come here! They always go above and beyond for us. This is why I would recommend Joseph Toyota for all of you vehicle needs.
I was initially disappointed in the low inventory, but a Toyota Venza caught my eye and I was immediately in love. I love this car it’s a hybrid and runs very well. The salesman, Jim was very accommodating and helped me get out of there quickly as I had another appointment. I recommend this dealership they go over and above to help.
I brought my car in for extended warranty work. My window wouldn't roll up. The car was fixed in a timely manner, although I had to wait an extra day for the warranty people to ok the job. I wish the job could have been called in immediately so I wasn't without my car an extra day.
Done well and done right
Service was rendered in a timely manner. Waiting area is comfortable. Staff was very friendly and accommodating. I felt very welcome here and this was my first time at this dealership
After 3 months of waiting -the parts came in the window expert showed up and my RAV4 no longer leaks going through Mike’s Carwash
Joseph Toyota provided awesome customer service. Communication was very clear and concise about the needs of my 2017 Highlander. Thank you and I appreciate the service I received at Joseph Toyota.
Everything and everyone was excellent. I received a call that my car was in need of a service recall. Did my maintenance while there and was out. Thanks for an easy breezy service experience.
Easy online scheduling. Great personalized service. Kept me up to date. Shuttle service was very helpful. Jason was great to work with and kept me up to date.
Salesman Chris Ward has always been great. Went out of his way to find a vehicle for my wife and I. Thanks for all the help.
Happy with the work done on the car to fix the issues. Disappointed in the fact that, after 3 weeks, the car was picked up with low tire pressure, no windshield washer fluid, and items not returned to the place they were in when the car was dropped off.
The service was prompt, explained sufficiently, and everyone I dealt with was polite and friendly. The lounge was equipped with wifi and beverages for me to work while I waited.
Cheryl Nix was friendly, knowledgeable and delivered. I was having a hard time finding a new Sienna minivan in the Cincinnati area. We stopped by on a Monday and they did not have any available. She was able to get exactly what we wanted. We had our new van that same week. Thanks!
Had a easy in and out experience. Employees were great and explained everything that was being done. Made sure I was taken care of while my car was being worked on. Thanks for the the great service!
Everyone was Very pleasant, and explained what was done to my Tacoma. I am very happy with this whole experience and will be back for my 10000 mile check.
Steve Gaddis made the whole experience very pleasant.
Most things were great. The only negative is that the first service writer did not follow through in looking for a replacement hubcap. This is not a major problem.
As is always the case, the team at Joseph Toyota did a terrific job. Monica, the service advisor was knowledgeable, efficient, and polite. I love 5 minutes from another Toyota dealer and could go there for service but I choose to drive 30 minutes to go to Joseph’s Toyota.
from making the appointment for service, arriving a the dealership, waiting for service to be performed, through the cashier experience, I would give you a 100% thumbs up. always appreciate the cookies from the cashier when i pay for the service.
Just a great experience So glad I came to this dealership Everyone is just great and kind nothing like the place I purchased the vehicle
One of the best customer service. I will definitely recommend my all other friend, families and relatives. I will come next time with my girlfriend, hahahaha
Great work! It was easy to get in and out. Comfortable waiting area, and scheduling was easy. The work was done quicker than I expected. The employees were all quite nice and very attentive.
The service that was performed was very good but I feel the cost was a bit high. We may need to look at other alternatives.
Great service. I found service personnel professional and knowledgeable. They answered all my questions and provided valuable information. They cleaned my car. The service was quick.
We bought our 2015 highlander from Joseph Toyota. We have always had our vehicle serviced there. They have all of our records. Whenever a service problem has occurred after a service (a rarity) they are quick to correct the problem. The last time in for service, Jason was very communicative and helpful. I highly recommend Joseph Toyota for sales and service!
Friendly, efficient and highly knowledgeable service. I would strongly recommend Joseph Toyota.
Friendly Fast Efficient No other words necessary Thanks T H A N K S Good service Friendly Fast Efficient Friendly Fast Efficient Friendly Fast Efficient
I went in to have my 5000 mile maintenance done. They seemed pretty busy at the time but got me in and out in a timely manner.
I was in for my first Toyota Care appt. on my new RAV4. I now know how it works! Check in, sit in the comfortable waiting room that has drinks and snacks, read 100 pages of my book, Monica comes and gets you, goes over what was done, sign the paperwork, out the door into the car and go. Only negative...I was there longer than I thought I would be, 1 3/4 hours. But this was my first experience with a new car service, so I will be prepared next time.
Great but no cookies!! 😢🤣 always a pleasure to come there everyone is so nice, I have never had any issue with sales, finance or service.
I like going there this way I know it’s done right and they have records of my Tacoma it’s like going to a Toyota doctor for maintenance visit
Cheryl was great! I was in and out very quickly with a new car
As always, service with a smile, clean surroundings, great waiting area, yummy coffee & snacks. I've been going to Joseph Toyota for 11 years and never had a problem, always very satisfied.
I appreciate the follow up after each visit. It makes me feel like a valued customer. Technicians are knowledgeable and courteous. Service is prompt and I have never experienced a problem after service or a repair.
My visit went very well, EXCEPT: if you can do anything to boost your WiFi service, please do! As you know, almost all of your customers are on WiFi devices while in your lounges, and the result is spotty service on your customer-provided WiFi. It’s my only complaint! Everything else is excellent! Roger Collins
Clean and comfy waiting area. Plenty of complimentary snacks and drinks, someone came by and checked on us all. Overall, an exceptional experience. Will use for service again.
Had to go back next day for a new tire. Wasn’t too pleased with that. Then they lost a hat I had in my back seat when they lifted my seat up to put spare back. I found it after I had to pull baby seat out and lift seat up. It fell under I guess when they put spare on. And baby seat was put back in wrong. Otherwise everyone was super friendly and helpful. I had to call when I got home looking for my hat
As always, service on my RAV was fast, efficient and pleasant.
Friendly, courteous staff. Work is explained and we are kept informed of progress on vehicle.
I have been coming here for over 20 years and leasing vehicles. Everyone is very friendly and helpful especially Cheryl Nix who takes care of me all the time! She makes the entire process painless!
I am very happy with the service I received. I was extremely happy with the amount of time it took them to complete the service.
Mike Sipple was a joy to work with. I've never had a more painless experience buying a vehicle. Definitely recommend.
Kyle was very helpful and clear on what the issue with my car was
Advisor Kyle always exceeds expectations. However, service has become unsatisfactory. I wish I wasn’t tied to long-term warranty with Joseph Toyota. Poor service-work.
Very pleasant and professional service. Plan on coming back for all my Camry service. Thanks
Great fast friendly service, as good as it always is!
Friendly and professional, well run and clean. We have bought our last two cars from this dealership and will likely buy our next car here as well.
Excellent service and very professional staff. Love our new RAV4
Joseph’s Toyota will always help you get the right car for the right price! I’ve bought two cars from them and I’ve had amazing service each time. Do yourself a favor and work with Chris at the new car sales! He’s super friendly and helps you get everything you want and need.
This is our 4th lease from Joseph Toyota! Great sales experience, service department if excellent. Strongly recommend a Toyota and you get it at Joseph Toyota in Colerain!
Best dealership. All our cars are bought here. Thank you all
Great Service and Friendly Sales People - Very Knowledgeable about the Toyota product
Great service. We went in to fix a leaking tire and they fit us in for our next scheduled service.
This is the second car I have bought at Joseph Toyota and I’m very happy with the result. My new car, the Venza, suits my needs perfectly. The salesman, Jim, was very attentive and helpful and knew I was in a rush and did everything to speed Up the buying process. I will always go back to Joseph Toyota I had great service!!
This is my second RAV4 and I have always received fast courteous service at a reasonable price.
Jason Smith was nice, professional and provided an excellent experience
I had to wait for my car to be serviced. The time estimate was accurate. The waiting area was quiet and clean. Also, the shop was clean and well organized. The report after service was complete and understandable. Very pleased!!
I worked with salesman Chris Ward and he did an excellent job getting me the vehicle I wanted. This dealership is very professional and I would recommend it to everyone looking for a vehicle.
I appreciated the detailed explanations when I brought my car in for service. There was no attempt to up sell any services that have become so commonplace among Toyota dealers throughout much of the country. I follow the factory recommendations and appreciate when the service advisor is on the same page. Kyle in service was outstanding, the 50,000 mile service was done promptly and I will return to Joseph Toyota of Cincinnati.
Chris Ward is the best salesman I've ever worked with. He made everything so easy. I was looking for a specific Rav4 and he tracked one done for me. He was very knowledgeable and took the time to show me all the features and how to work them. I would highly recommend Chris if you want a Toyota he's great.
Great experience always. Alan C. is friendly and helpful. I keep going back because he is not pushy and works fairly quickly to help me with my purchases.
Very helpful. Explained everything and followed up with estimate. Would definitely come here again
The process went very smoothly. All questions were answered very professionally and courteously by the sales team. The vehicle demonstration was done by a very knowledgeable sales employee. The business office was thorough going over each part of the transaction to complete the sale. Well done Joseph Toyota!
Mostly they do their job ... but getting them to call you back is a pain. Tony it’s been 2 months and the hatch still leaks and your window doctor I think is FAKE... when are you going to call me in??? I have to make the calls.
Service was great as always, but the amount of follow up calls and surveys is out of control. I will always buy and service with Joseph Toyota .
Joe was great and very helpful made me feel good about my new vehicle and first time leasing .. thanks so much would recommend and will come back
I have used Joseph Toyota Service Department since I purchased my vehicle. I have always been satisfied with the work provided. Any issue or questions I’ve had were taken care of.
What a great staff! Smooth process of trading my lease out. I’ll be a continued returning customer! Everything went smoothly and I was in and out with a new car in record speed!
Good experience overall but long wait for oil change. Made appointment in advance and was surprised it took almost 2 hours. Perhaps overbooked. I don’t know
We have purchased several cars from this dealership over the last 10 years. They go out of their way to make the transaction happen smoothly. We have always dealt with Joe Schroeder and have had a wonderful experience.
Everyone was really wonderful and helpful, and went above and beyond to make sure I was satisfied. Jason was especially helpful, and explained everything to me so I knew what was going on each step of the way.
Very accommodating--the tech cleaned off my cicada-slimed windshield because I am too short to stretch over to the middle of the windshield to do a direct scrub. I'd have to squat on the hood of the car--and that would be quite a picture.
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(513) 385-1800
9101 Colerain Ave • Cincinnati, OH 45251
Open Today! Sales: 9am-8pm
Open Today! Service: 7am-6:30pm
Open Today! Parts: 7am-6:30pm
