Joe in sales is awesome!
Hi Tony, I just wanted to let you know that my 1997 Corolla got totaled by a person who slid out on wet pavement, so it won’t be coming in anymore. I want to thank you for all the work you put in on the car for over 20 years. As it got older, it needed repairs, but every time I drove out of the shop it drove like a new car. I appreciated your work. Frances
I contacted Joseph Toyota of Cincinnati, OH to inquire about a certified used highlander. I live more than 6 hours away. I'd been looking for months - there was nothing near me. I wanted a Highlander Limited Platinum with black exterior and saddle tan interior. I worked with Craig Perkins and Steve Stackhouse via email, text and voice calls. As a small town girl, I was skeptical of working with such a large city dealership so far away. I grilled them. I was trading in 2 cars and with driving 6 hours to buy a car sight unseen - that's a challenge! I was trusting them to sell me a used car - certified - but still, sight - unseen AND to give me a fair price for two cars. We had already discussed much of the process and they made it easy. They were friendly, helpful and really knew their stuff. They held the car for me for several days. Suddenly, another Highlander LP showed up near me. Of course, anyone would have chosen to buy closer - especially in this situation. I had to call them today (11/30/18) and I could hardly sleep last night - I felt terrible about how much time and effort they put into this transaction - only to have me bail out even though I assured them I would buy it. When I called to tell them, they were so incredibly graceful about it and handled it incredibly well. They told me if it didn't work out at the other place, they'd get me taken care of as long as the car was still available. Although the actual transaction didn't take place, Craig and Steve both deserve to be credited to this level of customer service. More than that - they believe in customer satisfaction, potential customer satisfaction AND lost customer satisfaction. That's impressive. Thank you Joseph Toyota for such a rare awesome experience.
My experience couldn’t have been better. They had the van I was interested in waiting upfront when I arrived and were very helpful setting everything up. Very friendly and thorough. The manager Eric went above and beyond for me as well as my salesman. Thank you I will only be going to this dealership from now on.
Always great, friendly service. And you get cookies!
Very friendly staff.
Best trucks ever!!! That Peruvian sales rep is pretty cool!!!
WOrked with Alan C. at the DEALERSHIP and he was great. Got a new Tacoma with minimum hassle. This was one of the better interactions I've had with a dealership, and would head back next time I'm looking for a Toyota
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