Customer Testimonials

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DealerRater Aug 1, 2021

Oil change took over 90 minutes. That seems unnecessarily long considering there are so many places like Jiffy Lube, Valvoline, etc. That are closer to home and so much faster.

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DealerRater Aug 1, 2021

Everyone is friendly and makes you feel like part of their family. I just bought my 4 th car from there and will be back again. Derek was great to work with, made everything super easy.

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DealerRater Jul 31, 2021

Have always had great service in the past. This week was extremely slow. Appt was 1:00 finished oil change at 3:30. Thank you

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DealerRater Jul 31, 2021

Service is always fast, thorough, and efficient. No surprises, I always know what the service is going to cost in advance. I bought my third car from Joseph toyota today.

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DealerRater Jul 30, 2021

Have been a customer fpr 'years.' The entry area is always clean, the Greeters always friendly and the Service folks always informative and professionsl. The lounge is comfortable and relatively quiet (currently being rehabbed). As long as I have a Toyota, this will be my place.

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DealerRater Jul 30, 2021

I have leased 4 different cars with JOSEPH TOYOTA and have never been disappointed. Have had question answered on buy out, and looking forward to getting a new car.

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DealerRater Jul 30, 2021

Always happy with the service we receive at Joseph Toyota. Today was a simple oil change and tire rotation. Time in and time out was great

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DealerRater Jul 29, 2021

Great customer service. But I did I not work with Ms. Hall. No other options on your form. Jason & Bob Wanamaker we’re terrific, Steve Calardo

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DealerRater Jul 28, 2021

The service visit was quick. The guy went over the results with me and I was on my way. I will return for next service.

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DealerRater Jul 27, 2021

Friendly customer service and good work! Easy to schedule a service appt. and good service when I arrived. I met with Tony in the service dept. and Chris Ward in the showroom, who leased my car to me 3 yrs. ago. I had all my questions answered regarding the buyout on my Rav 4 and completed the process as advised.

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Google Jul 27, 2021

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DealerRater Jul 27, 2021

Dealership capacity, technology, and specialization with the communication and honesty of a smaller shop. Aside from a short period where apparently all the service reps were required to push an expensive service package, they've been very straight-up and helpful; and I've only had one minor issue with the service performed.

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DealerRater Jul 25, 2021

Kyle was amazing. Was direct about the issue and got it fixed quickly. Stayed in communication too which was much appreciated. And he saved my water bottle that I left outside!

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DealerRater Jul 24, 2021

My husband and I have purchased 3 vehicles from Joseph Toyota and we will never shop anywhere else. They are very helpful, straightforward and accommodating. We recommend them to everyone.

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DealerRater Jul 23, 2021

I called Toyota for an appointment for service on my RAV4. I got an appointment much sooner than expected. The techs were thorough and explained all the different maintenance checks that were done. I was out within an hour. Everyone at the dealership was very friendly.

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DealerRater Jul 22, 2021

Been going to Joseph Toyota of Cincinnati for many years. They have always been fair and the service has always been great. Very satisfied with their work.

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DealerRater Jul 22, 2021

Intake person was very friendly and was actually a bit curt however the checkout and person who retrieved my car made up for his attitude.

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DealerRater Jul 21, 2021

Convenient, courteous, reliable. Fast service. Glad that we have a dealer nearby. We always take our Toyota Rav to them for all needs and parts.

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DealerRater Jul 21, 2021

Joseph Toyota always does it right. My service manager, Tony Nash, is always helpful and takes the time to explain what is needed. Will be back next time. Thanks

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DealerRater Jul 20, 2021

There was some confusion with the after hours call and someone was test driving the truck I thought I was getting when I got there. The staff at Joseph were amazing though and it all worked out in the end.

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DealerRater Jul 19, 2021

Amazing service ever time we come here! They always go above and beyond for us. This is why I would recommend Joseph Toyota for all of you vehicle needs.

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Facebook Jul 18, 2021

I was initially disappointed in the low inventory, but a Toyota Venza caught my eye and I was immediately in love. I love this car it’s a hybrid and runs very well. The salesman, Jim was very accommodating and helped me get out of there quickly as I had another appointment. I recommend this dealership they go over and above to help.

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DealerRater Jul 17, 2021

I brought my car in for extended warranty work. My window wouldn't roll up. The car was fixed in a timely manner, although I had to wait an extra day for the warranty people to ok the job. I wish the job could have been called in immediately so I wasn't without my car an extra day.

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Google Jul 17, 2021

Done well and done right

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DealerRater Jul 16, 2021

Service was rendered in a timely manner. Waiting area is comfortable. Staff was very friendly and accommodating. I felt very welcome here and this was my first time at this dealership

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Google Jul 16, 2021

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DealerRater Jul 16, 2021

After 3 months of waiting -the parts came in the window expert showed up and my RAV4 no longer leaks going through Mike’s Carwash

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DealerRater Jul 16, 2021

Joseph Toyota provided awesome customer service. Communication was very clear and concise about the needs of my 2017 Highlander. Thank you and I appreciate the service I received at Joseph Toyota.

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DealerRater Jul 16, 2021

Everything and everyone was excellent. I received a call that my car was in need of a service recall. Did my maintenance while there and was out. Thanks for an easy breezy service experience.

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DealerRater Jul 15, 2021

Easy online scheduling. Great personalized service. Kept me up to date. Shuttle service was very helpful. Jason was great to work with and kept me up to date.

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DealerRater Jul 15, 2021

Salesman Chris Ward has always been great. Went out of his way to find a vehicle for my wife and I. Thanks for all the help.

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DealerRater Jul 14, 2021

Happy with the work done on the car to fix the issues. Disappointed in the fact that, after 3 weeks, the car was picked up with low tire pressure, no windshield washer fluid, and items not returned to the place they were in when the car was dropped off.

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DealerRater Jul 14, 2021

The service was prompt, explained sufficiently, and everyone I dealt with was polite and friendly. The lounge was equipped with wifi and beverages for me to work while I waited.

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Google Jul 13, 2021

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DealerRater Jul 12, 2021

Cheryl Nix was friendly, knowledgeable and delivered. I was having a hard time finding a new Sienna minivan in the Cincinnati area. We stopped by on a Monday and they did not have any available. She was able to get exactly what we wanted. We had our new van that same week. Thanks!

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DealerRater Jul 11, 2021

Had a easy in and out experience. Employees were great and explained everything that was being done. Made sure I was taken care of while my car was being worked on. Thanks for the the great service!

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DealerRater Jul 11, 2021

Everyone was Very pleasant, and explained what was done to my Tacoma. I am very happy with this whole experience and will be back for my 10000 mile check.

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Facebook Jul 11, 2021

Steve Gaddis made the whole experience very pleasant.

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DealerRater Jul 11, 2021

Most things were great. The only negative is that the first service writer did not follow through in looking for a replacement hubcap. This is not a major problem.

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DealerRater Jul 10, 2021

As is always the case, the team at Joseph Toyota did a terrific job. Monica, the service advisor was knowledgeable, efficient, and polite. I love 5 minutes from another Toyota dealer and could go there for service but I choose to drive 30 minutes to go to Joseph’s Toyota.

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DealerRater Jul 10, 2021

from making the appointment for service, arriving a the dealership, waiting for service to be performed, through the cashier experience, I would give you a 100% thumbs up. always appreciate the cookies from the cashier when i pay for the service.

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DealerRater Jul 10, 2021

Just a great experience So glad I came to this dealership Everyone is just great and kind nothing like the place I purchased the vehicle

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DealerRater Jul 10, 2021

One of the best customer service. I will definitely recommend my all other friend, families and relatives. I will come next time with my girlfriend, hahahaha

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DealerRater Jul 9, 2021

Great work! It was easy to get in and out. Comfortable waiting area, and scheduling was easy. The work was done quicker than I expected. The employees were all quite nice and very attentive.

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DealerRater Jul 9, 2021

The service that was performed was very good but I feel the cost was a bit high. We may need to look at other alternatives.

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DealerRater Jul 8, 2021

Great service. I found service personnel professional and knowledgeable. They answered all my questions and provided valuable information. They cleaned my car. The service was quick.

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DealerRater Jul 8, 2021

We bought our 2015 highlander from Joseph Toyota. We have always had our vehicle serviced there. They have all of our records. Whenever a service problem has occurred after a service (a rarity) they are quick to correct the problem. The last time in for service, Jason was very communicative and helpful. I highly recommend Joseph Toyota for sales and service!

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Google Jul 8, 2021

Friendly, efficient and highly knowledgeable service. I would strongly recommend Joseph Toyota.

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DealerRater Jul 7, 2021

Friendly Fast Efficient No other words necessary Thanks T H A N K S Good service Friendly Fast Efficient Friendly Fast Efficient Friendly Fast Efficient

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DealerRater Jul 7, 2021

I went in to have my 5000 mile maintenance done. They seemed pretty busy at the time but got me in and out in a timely manner.

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DealerRater Jul 7, 2021

I was in for my first Toyota Care appt. on my new RAV4. I now know how it works! Check in, sit in the comfortable waiting room that has drinks and snacks, read 100 pages of my book, Monica comes and gets you, goes over what was done, sign the paperwork, out the door into the car and go. Only negative...I was there longer than I thought I would be, 1 3/4 hours. But this was my first experience with a new car service, so I will be prepared next time.

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Google Jul 6, 2021

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DealerRater Jul 6, 2021

Great but no cookies!! 😢🤣 always a pleasure to come there everyone is so nice, I have never had any issue with sales, finance or service.

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DealerRater Jul 6, 2021

I like going there this way I know it’s done right and they have records of my Tacoma it’s like going to a Toyota doctor for maintenance visit

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Google Jul 6, 2021

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Google Jul 4, 2021

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DealerRater Jul 4, 2021

Cheryl was great! I was in and out very quickly with a new car

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DealerRater Jul 4, 2021

As always, service with a smile, clean surroundings, great waiting area, yummy coffee & snacks. I've been going to Joseph Toyota for 11 years and never had a problem, always very satisfied.

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DealerRater Jul 4, 2021

I appreciate the follow up after each visit. It makes me feel like a valued customer. Technicians are knowledgeable and courteous. Service is prompt and I have never experienced a problem after service or a repair.

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DealerRater Jul 4, 2021

My visit went very well, EXCEPT: if you can do anything to boost your WiFi service, please do! As you know, almost all of your customers are on WiFi devices while in your lounges, and the result is spotty service on your customer-provided WiFi. It’s my only complaint! Everything else is excellent! Roger Collins

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DealerRater Jul 3, 2021

Clean and comfy waiting area. Plenty of complimentary snacks and drinks, someone came by and checked on us all. Overall, an exceptional experience. Will use for service again.

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DealerRater Jul 3, 2021

Had to go back next day for a new tire. Wasn’t too pleased with that. Then they lost a hat I had in my back seat when they lifted my seat up to put spare back. I found it after I had to pull baby seat out and lift seat up. It fell under I guess when they put spare on. And baby seat was put back in wrong. Otherwise everyone was super friendly and helpful. I had to call when I got home looking for my hat

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DealerRater Jul 3, 2021

As always, service on my RAV was fast, efficient and pleasant.

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DealerRater Jul 2, 2021

Friendly, courteous staff. Work is explained and we are kept informed of progress on vehicle.

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DealerRater Jul 2, 2021

I have been coming here for over 20 years and leasing vehicles. Everyone is very friendly and helpful especially Cheryl Nix who takes care of me all the time! She makes the entire process painless!

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DealerRater Jul 2, 2021

I am very happy with the service I received. I was extremely happy with the amount of time it took them to complete the service.

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Google Jul 2, 2021

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Facebook Jul 2, 2021

Mike Sipple was a joy to work with. I've never had a more painless experience buying a vehicle. Definitely recommend.

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DealerRater Jul 1, 2021

Kyle was very helpful and clear on what the issue with my car was

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DealerRater Jul 1, 2021

Advisor Kyle always exceeds expectations. However, service has become unsatisfactory. I wish I wasn’t tied to long-term warranty with Joseph Toyota. Poor service-work.

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DealerRater Jun 30, 2021

Very pleasant and professional service. Plan on coming back for all my Camry service. Thanks

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DealerRater Jun 30, 2021

Great fast friendly service, as good as it always is!

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DealerRater Jun 30, 2021

Friendly and professional, well run and clean. We have bought our last two cars from this dealership and will likely buy our next car here as well.

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DealerRater Jun 30, 2021

Excellent service and very professional staff. Love our new RAV4

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Google Jun 30, 2021

Joseph’s Toyota will always help you get the right car for the right price! I’ve bought two cars from them and I’ve had amazing service each time. Do yourself a favor and work with Chris at the new car sales! He’s super friendly and helps you get everything you want and need.

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DealerRater Jun 29, 2021

This is our 4th lease from Joseph Toyota! Great sales experience, service department if excellent. Strongly recommend a Toyota and you get it at Joseph Toyota in Colerain!

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DealerRater Jun 29, 2021

Best dealership. All our cars are bought here. Thank you all

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DealerRater Jun 29, 2021

Great Service and Friendly Sales People - Very Knowledgeable about the Toyota product

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DealerRater Jun 28, 2021

Great service. We went in to fix a leaking tire and they fit us in for our next scheduled service.

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DealerRater Jun 26, 2021

This is the second car I have bought at Joseph Toyota and I’m very happy with the result. My new car, the Venza, suits my needs perfectly. The salesman, Jim, was very attentive and helpful and knew I was in a rush and did everything to speed Up the buying process. I will always go back to Joseph Toyota I had great service!!

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DealerRater Jun 26, 2021

This is my second RAV4 and I have always received fast courteous service at a reasonable price.

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DealerRater Jun 25, 2021

Jason Smith was nice, professional and provided an excellent experience

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DealerRater Jun 24, 2021

I had to wait for my car to be serviced. The time estimate was accurate. The waiting area was quiet and clean. Also, the shop was clean and well organized. The report after service was complete and understandable. Very pleased!!

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Facebook Jun 24, 2021

I worked with salesman Chris Ward and he did an excellent job getting me the vehicle I wanted. This dealership is very professional and I would recommend it to everyone looking for a vehicle.

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Google Jun 24, 2021

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Facebook Jun 23, 2021

I appreciated the detailed explanations when I brought my car in for service. There was no attempt to up sell any services that have become so commonplace among Toyota dealers throughout much of the country. I follow the factory recommendations and appreciate when the service advisor is on the same page. Kyle in service was outstanding, the 50,000 mile service was done promptly and I will return to Joseph Toyota of Cincinnati.

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Google Jun 23, 2021

Chris Ward is the best salesman I've ever worked with. He made everything so easy. I was looking for a specific Rav4 and he tracked one done for me. He was very knowledgeable and took the time to show me all the features and how to work them. I would highly recommend Chris if you want a Toyota he's great.

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Facebook Jun 23, 2021

Great experience always. Alan C. is friendly and helpful. I keep going back because he is not pushy and works fairly quickly to help me with my purchases.

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DealerRater Jun 23, 2021

Very helpful. Explained everything and followed up with estimate. Would definitely come here again

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Google Jun 23, 2021

The process went very smoothly. All questions were answered very professionally and courteously by the sales team. The vehicle demonstration was done by a very knowledgeable sales employee. The business office was thorough going over each part of the transaction to complete the sale. Well done Joseph Toyota!

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Facebook Jun 22, 2021

Mostly they do their job ... but getting them to call you back is a pain. Tony it’s been 2 months and the hatch still leaks and your window doctor I think is FAKE... when are you going to call me in??? I have to make the calls.

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Google Jun 22, 2021

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DealerRater Jun 21, 2021

Service was great as always, but the amount of follow up calls and surveys is out of control. I will always buy and service with Joseph Toyota .

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DealerRater Jun 21, 2021

Joe was great and very helpful made me feel good about my new vehicle and first time leasing .. thanks so much would recommend and will come back

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DealerRater Jun 20, 2021

I have used Joseph Toyota Service Department since I purchased my vehicle. I have always been satisfied with the work provided. Any issue or questions I’ve had were taken care of.

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DealerRater Jun 19, 2021

What a great staff! Smooth process of trading my lease out. I’ll be a continued returning customer! Everything went smoothly and I was in and out with a new car in record speed!

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DealerRater Jun 18, 2021

Good experience overall but long wait for oil change. Made appointment in advance and was surprised it took almost 2 hours. Perhaps overbooked. I don’t know

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DealerRater Jun 17, 2021

We have purchased several cars from this dealership over the last 10 years. They go out of their way to make the transaction happen smoothly. We have always dealt with Joe Schroeder and have had a wonderful experience.

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DealerRater Jun 17, 2021

Everyone was really wonderful and helpful, and went above and beyond to make sure I was satisfied. Jason was especially helpful, and explained everything to me so I knew what was going on each step of the way.

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DealerRater Jun 16, 2021

Very accommodating--the tech cleaned off my cicada-slimed windshield because I am too short to stretch over to the middle of the windshield to do a direct scrub. I'd have to squat on the hood of the car--and that would be quite a picture.

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