Customer Testimonials

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DealerRater Feb 27, 2021

Tiny issues that were easily resolved and all in all a great buying experience , just enjoying our new 4Runner and learning all the new stuff

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Google Feb 27, 2021

This was the best car buying experience i have had. Very easy no haggling. I had Michael work everything out with me over a few phone calls and emails. Went in and did the rest with Larry, was a very good experience, and will be back for our next car purchase.

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DealerRater Feb 27, 2021

Came in after a horrible flat tire incident earlier in the day and my tire was fixed, my car was washed, and I got free cookies!

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DealerRater Feb 24, 2021

Came in for our 24 month oil change. Everyone was friendly and polite. Also they helped with the glove box door. Which I really appreciated.

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Google Feb 24, 2021
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DealerRater Feb 23, 2021

This dealership always meets my expectations when I take my cars in for service. I was also very satisfied with the sales department when we purchased the RAV 4 for my wife.

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DealerRater Feb 22, 2021

The mechanic was friendly and very welcoming as always. I believe he helped me previously. This was the agent that took my car for service.his name was not listed below and I don’t know it.

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DealerRater Feb 21, 2021

Larry Reed was great as usual. The overall experience is what keeps me coming back for the past 11 years. You also can’t beat the reliability of a Toyota.

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DealerRater Feb 21, 2021

Sam, such a great guy I have never seen such a great customer service. Very understanding and cool. I gave him 2 customers in not less then 3 weeks, definitely I will go work with him to get a new car for myself in the future. Great job Sam

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DealerRater Feb 20, 2021

Joseph service department was amazing again. They got in on time and did my service in a timely manner. Thank you for be very professional and respectful of my time.

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Google Feb 20, 2021

Great buying experience this is my 15 purchase from your company.

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DealerRater Feb 20, 2021

Excellent friendly service... very detailed oriented.. took care of our car like they owned it.. good people..Kyle from service went over everything that was done and walked us to our car

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DealerRater Feb 19, 2021

Great! I will be back! Speedy work, great personal employees, nice cashiers, honest and hard working service writers. Will tell every one to go to Joseph Toyota

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Google Feb 19, 2021

The process went smoothly.

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DealerRater Feb 18, 2021

Andrew and Jason were very helpful in resolving the problem with my Tundra and getting it repaired, in spite of the bad weather conditions that were being experienced in the local area.

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DealerRater Feb 17, 2021

This was a routine service appointment. Scheduled at the last minute - they had availability due to cancellations on a snowy day. Car done by estimated time.

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Google Feb 8, 2021

Went to get first oil change & tire rotation on 2/4 at 10k on 2020 Tacoma. Everything was great until I was wiping down the wheels the next day & noticed my front center cap was loose. I popped it off and every tab was bent plus one was gone (NOT COOL). Straightened them out but didn't help, now it will probably fall off goin down the road. Maybe they will see this and correct the issue with the mechanic. Hopefully they will provide me with a replacement when I call them, I'm sure they're not cheap. Edit: Joseph ...

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Google Feb 1, 2021
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Google Jan 11, 2021

Service manager called and helped me work through an issue regarding my 2009 Tacoma truck.

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Google Jan 10, 2021
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Google Jan 10, 2021

All was very good at my first visit to Toyota service department. My car had to be serviced for a Certified used vehicle.. seems brand new to me! Thank Toyota

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Google Jan 8, 2021

Best Toyota dealer in 60 mile radius to Cincinnati.

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Google Jan 3, 2021
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Google Dec 15, 2020

Vehicle was ready very quickly...extremely pleased with the service,

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Cars Dec 13, 2020

Working with Larry was easy, thorough, and no-pressure. He worked with us to find a price that met both of our needs, and the buying process itself was a breeze. The dealership was not looking to nickel-and-dime, and they were receptive and responsive to negotiating and hearing what we needed. Would fully recommend going here.

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Google Dec 8, 2020

Fantastic customer service! I purchased a used Camry there a few years ago and although it look longer than I expected, it went pretty smoothly. I recently worked with the used car sales manager Steve, and he went above and beyond to help with a warranty issue I had. I'll definitely be a return customer.

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Google Dec 4, 2020

The staff was very helpful in helping me through the lease process. They worked towards what I had asked for and supported me in the decision making process. Travis in the finance department answered all my questions and was on top of it. Chris in the sales department was great and helped explain to me all the features of the new car.

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Google Dec 4, 2020

Excellent Service and Friendly Staff. Thanks Jason for your help with the repair and the rental car. Great staff at Joseph Toyota!!

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Google Dec 3, 2020
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Google Nov 29, 2020
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Google Nov 20, 2020

We live 4 minutes from another Toyota dealership in Anderson Township (which we suffered through for years) yet since 2001 or 2002 we have been gladly driving the 45 minutes to Joseph Toyota of Cincinnati. We've purchased three Highlanders and one Sienna from the Joseph Toyota dealership. The reasons are extensive. The sales process, the service process and the courteous- exceptional service provided by everyone there is mind-blowing. The service department also excels. We didn't comparison shop this time and upgraded without any pressure to do so (still believe we have great value). Derek Miller is an exceptional representative for this firm. ...

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Google Nov 18, 2020

We just purchased a new 2021 Toyota Venza from Joseph Toyota on Colerain Ave.. This is the second new car we have purchased from this dealership in the last three years. Our experience with the professional sales staff and service department has been outstanding! During our recent purchase we had the pleasure to work with Sales Professional Derek Miller, Derek was very knowledgable about the products and could not do enough to make it a positive experience. Derek went beyond the call of duty and picked me up at a secondary location and drove me back to the dealership to completed ...

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Google Nov 15, 2020

Anderson was awesome today!!!! This was my second appointment and so far so good 🙂 Anderson was very thorough with me everything my viechle needed so I can be safe on the road. The last time I went I had Brett and he was great as well. I highly recommend getting your viechle serviced today!!!

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Google Nov 14, 2020
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Google Nov 6, 2020

Very professional and courteous customer service in the parts department. I order my parts online, and I find that this dealer offers the cheapest prices on genuine Toyota parts, as well as free shipping over $75.

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Google Nov 4, 2020

Joseph Toyota service department is terrific. Easy to schedule and prompt work!

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Google Oct 30, 2020

Always excellent customer service.

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Google Oct 30, 2020

Always a pleasure to do business with Joseph Toyota. They understand what customers expect! Thanks

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Google Oct 30, 2020

Great service writer and technicians. Job well done.

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Google Oct 30, 2020

My most recent visit was great. I was waited on quickly , the time I waited for my van was reasonable. Everyone I came in contact with was very nice and courteous.

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Google Oct 3, 2020

My experience with Cheryl Nix is always amazing. I was able to get what I wanted for the right price. I am happy with my purchase.

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Google Oct 3, 2020
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Google Oct 3, 2020
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Google Sep 30, 2020

Joseph Toyota is where I purchased our last two cars. One ten years ago and the other five years ago. All service on both cars (accept for tire replacements) has been done at Joseph Toyota. I highly recommend them for their affordability, care, professionalism and timeliness.

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Google Sep 27, 2020

I found myself unexpectedly without a car and in need of a replacement. The staff was very professional and friendly. I worked directly with Derek who did a great job answering my questions, explaining option packages, the differences between the vehicles in their inventory, and all the multimedia menus. He even helped me return my rental car after we completed the purchase. Great experience.

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Google Sep 24, 2020

Great experience. The salesman that helped me out was Steve Gaddis. He was super informative, very welcoming and just outstanding with how he helped me out. Very impressive. I would be glad to continue my service here

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Google Sep 24, 2020

Service visit was timely and efficient. Personnel were courteous and very informative. Great place to do business.

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Google Sep 22, 2020

I worked with Cindy and Sarah and they were AMAZING. I had a not so ideal credit situation but these ladies worked hard for DAYS to get me a nice and reliable car. We worked everything over the phone, and today I went in to sign the paperwork and pick up my new vehicle and everything was a breeze. They were fast, friendly, and felt like family. Forever grateful to these ladies!!!!

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Google Sep 17, 2020

Fantastic buying experience. Our salesman Chris Ward was so patient, informative and able to answer all of our many questions. My daughter was buying her first car so she wanted to test drive several vehicles both new and used to get a better feel for what she wanted. Chris was always a step ahead of us getting various keys and was always ready for us to see or test drive the next one. He was so good at helping her understand the features and differences of each car and option. We had plans of visiting several dealerships to explore different ...

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Google Sep 11, 2020

I highly recommend this dealership. Sandra sold me a wonderful car and she was absolutely amazing. She’s very professional, very easy to work with, extremely knowledgeable about all the different cars, just a delight to work with. Derek Miller has gone above and beyond helping me countless times with all the ins and outs of the car’ s perks. He explained all the functions of the car in a manner that was so easy to understand..If you need a car, please ask for Sandra and Derek. You won’t be disappointed.

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Google Sep 5, 2020

Had the absolute best car buying experience from Nate. We are now proud owners of a new rav4 hybrid! We totally love the car. I highly recommend joseph toyota, the rav4 and make sure you ask for Nate when you stop in. He is the best!

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Google Sep 4, 2020

Excellent experience. My car was pick up for service, due to my concerns of the coronavirus. When the service was completed, it was taken to the Body shop for a fender repair. The car was picked up on Tuesday and returned to me two days later on Thursday. The car looks great! Thank you.

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Google Sep 3, 2020

Courteous, efficient, comprehensive, customer oriented, as always. I trust the advisors and technicians completely. Otherwise, I would not continue returning to Joseph Toyota on Colerain. Thank-you for being there.

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Google Aug 18, 2020
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Google Aug 18, 2020

The first time my husband and I went here to look at cars we had a very rude salesperson whose name I won’t mention. When we returned six days later we had a great guy named Derek Miller who answered all of our questions & joked around with us. When you go there ask for him-he’s awesome 😎

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DealerRater Aug 11, 2020

The salesperson Nate was a true gentlemen. On my first visit, I had lost my cool due to miscommunication(s) to view a vehicle which was not present on the premises. After few months when the vehicle was available, I was contacted by same sales person responding back to the query. My existing vehicle broke down on hwy 75 on the way to the dealership. Nate drove all the way to pick us up on the highway in the vehicle that we were interested in and made the sale upon reaching the dealership. During our conversation, I discovered that Nate had ...

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Google Aug 9, 2020

Wonderful to work with. Mike Woolwine was great. We had a totally different experience with a different dealer the previous day, but everyone here was friendly and willing to work with us to make sure we reached a deal where everyone was happy. We got the Highlander we wanted and we love it!

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Google Aug 8, 2020

VERY knowledgeable great staff🤗🤗 They handled the airbag recall very well and I didn't mind the wait 😁😁 It was worth it!!

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Google Aug 6, 2020

Steve G. and Stacks were friendly and professional. They listened, asked good questions, and were open to reasonable requests. A great experience. I bought two cars from them in one week and I have recommended them to friends and family.

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Google Jul 30, 2020

there body shop is great the new paint and original paint matched up so well it looked like whole car had been repainted

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Google Jul 23, 2020

Great service. Hygienic atmosphere. Experienced staff. A++ would change oil again!!

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Google Jul 19, 2020
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Google Jul 19, 2020
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Google Jul 16, 2020

Couldn’t find the exact car I wanted from my local dealer even searching the 4 state Gulf Region. Even tho I they ordered it June 2 it would not get here until September at the earliest. So I started searching cars.com & found one in Cincinnati at Joseph Toyota & requested a call back. Chris Ward, a fantastic guy, called me & verified they did have what I was looking for. He asked me what I wanted to pay & I told him. He said he would check & I figured that would be the end of it. But he ...

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DealerRater Jul 16, 2020

Couldn’t find the exact car I wanted from my local dealer even searching the 4 state Gulf Region. Even tho I they ordered it June 2 it would not get here until September at the earliest. So I started searching cars.com & found one in Cincinnati at Joseph Toyota & requested a call back. Chris Ward, a fantastic guy, called me & verified they did have what I was looking for. He asked me what I wanted to pay & I told him. He said he would check & I figured that would be the end of it. But he ...

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Google Jul 12, 2020

An awesome team here! J Eldridge is a great man! Could not be happier with my sales man or my new whip.

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Google Jul 11, 2020

Good customer service

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Google Jul 8, 2020

Our salesman Sam Harvey , was very polite, friendly , and knowledgeable. He made buying my new truck a great experience. I highly recommend.

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Google Jul 6, 2020

Seamless and excellent transaction. Out of the old and into a new 2020 Highlander. Staff was great!

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Google Jul 4, 2020

Not the best service technician, they left greasy fingerprints in my car, got an oil change and didn't top off my fluids. Now I have to go back to have my fluids topped off properly. I had a rodent problem and fortunately, no damage. But, the extended warranty that I purchased doesn't cover any damage or service fees. The wire covers are soy based, environmentally friendly. I'm a Toyota fan and so is my family. We are NOT happy about this fail in our coverage.

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Google Jun 27, 2020

What a great buying experience!! I will definitely be back for my next vehicle. Mark Stein really took the time and found me the perfect truck. Thanks again Mark!!

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Google Jun 27, 2020

When I arrived at the Joseph Toyota dealership and pulled into the open service bay I was immediately met by a service representative who welcomed me and confirmed my appointment. I was advised of the approximate time the service would take and directed to the waiting area. The waiting area closest to the service bay was full with everyone maintaining social distancing so I proceeded to the second waiting area where there was only one other person. All areas were bright, clean and well maintained. After the indicated waiting time I was notified that the service had been completed and ...

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Google Jun 27, 2020

The whole service was a smooth, timely, pleasant interaction. Technicians found a few issues, and contacted me via cellphone to explain and offer options. I pass 2 Toyota dealerships to go to Joseph. I'll do it again. It's worth it!

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Google Jun 25, 2020
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Google Jun 23, 2020

Alan took good care of us! We weren’t there forever and our experience was one of the most pleasant I think we have ever had.

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Google Jun 20, 2020

Excellent service

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Google Jun 16, 2020

I bought my 2020 4Runner a couple of weeks ago @ JTC and couldn't be happier with the vehicle and my salesperson (Ty). A very knowledgeable young man and for being new to the business I will give him a perfect 10. You can't go wrong with Ty, Toyota or JTC. Keep up the good work.

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Google Jun 14, 2020

Great experience. We worked with Ronnie in purchasing a used car and the experience was smooth, no pressure and enjoyable. We highly recommend working with Joseph Toyota for vehicle purchase.

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Google Jun 13, 2020

Derek helped me find my dream car! So personable and knowledgeable, he made my car buying experience extremely smooth! Highly recommend!!

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Google Jun 13, 2020
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Google Jun 9, 2020

Best car buying experience we've had! DuPree was extremely professional, accommodating, and kind. We had a few concerns about the car and they were taken care of immediately. We are very happy with the experience and our Toyota Corolla!

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Google Jun 6, 2020
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Google Jun 4, 2020

The sales and financing were excellent. I do think the service department could of done a more thorough job. There was a noise in the driver's door I found the hinge was missing the nuts off the bolts. The wiper blades need to be replaced. But over all a good used truck. I would recommend to buy from Joseph.

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Google May 28, 2020

Dupree is a great salesman! Ask for Dupree!

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Google May 16, 2020
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Google May 15, 2020
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Google May 10, 2020

I found the service department to be helpful, knowledgable, and timely. Thank you for helping me when I was in panic mode because my car wouldn't start in the middle of Kroger's parking lot and my trunk was full of perishable items.

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Google May 8, 2020

After shopping the last couple months, my son found a nice used car and the buying process was so easy. We worked with Steve and the rest of the team who delivered a professional sales process and fair pricing. We couldn't be happier. Thanks for a job well done - and for getting us out the door quickly!

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Google May 5, 2020

Very helpful very polite and right to the point on seen what's going on with my car

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Google May 1, 2020
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Google Apr 28, 2020

Wonderful people and informative on the different aspects of each model that I had tried before deciding on one. A few great coverages offered at the end of details of purchase to select from.

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Google Apr 22, 2020

Mr Joseph and team were incredible to deal with. Ward and Ty were knowledgeable and honest. They were up front and courteous! Thanks for a great experience and I look forward to our future endeavors!

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Google Mar 26, 2020
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Google Mar 7, 2020
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DealerRater Jan 28, 2020

The personnel are friendly and the showroom is lovely. Mr.Reed is especially competent and made me feel at ease. I truly enjoyed meeting him.

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DealerRater Jan 11, 2020

I worked with Patrick Loeb to purchase my son's first car. He was so professional, helpful and caring! Definitely has won my business for future car purchases, both used and new!

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DealerRater Dec 24, 2019

I just got my new Toyota Tacoma 2020 Army Green TRD Pro. I live in Miami Florida and I flew over 1000 miles to Cincinnati Ohio to purchase it from Joseph Toyota. You might say I was crazy but I saved over $5000. Here in Miami the dealers are like sharks. They have horrible customer service with the “take it or leave it” attitude. I called at least 10 Toyota dealers from 5 different states. They all jack up the MSRP on the truck. Joseph Toyota sales representative, Dr. Joe Schroeder, took my call. He was so polite and humble and gave me a super ...

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DealerRater Dec 10, 2019

I had a great experience with Chris yesterday. He was very accommodating in showing us the 4Runner and the Tacoma. We ended up making a deal with their 4Runner after getting great appraised value for my trade-in. They helped me reach my target monthly payment amount and were very easy to work with.

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DealerRater Sep 12, 2019

Mr. Stephen Stackhouse (sales manager) I want to thank you and your staff, for your concern over my mishap with my recently purchased Rav4. You repaired the dent at no cost to me and I greatly appreciated it. I never imagined that a dealership would take that extra step to help their customer, again I thank you. K. Carr

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DealerRater Feb 22, 2019

My husband and I drove from Louisville up to Cincinnati after we had a bad experience at our local dealership. I had reached out to Sam on the phone to check on a specific vehicle and he put it on hold for me until we could get there. The overall experience was pleasant, Sam was incredibly busy, juggling multiple customers and their needs, but we never felt neglected or unimportant. He was a big part of why we purchased from Joseph Toyota. I would highly recommend this business and definitely recommend dealing with Sam.

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